To our clients and fur patients,
We have implemented several protocols to allow us to safely continue care for your beloved critters:
1) We are operating under a “Locked Door” protocol. If your pet has a scheduled appointment with us or you are picking up medications or food we ask that when you arrive you stay in your cars and call us from the parking lot for further direction.
2) We are diligently cleaning and sanitizing our facility (and ourselves!) to ensure the safety of our staff and the public. We will be meeting clients at their cars with masks on and possibly gloves and a gown. We do kindly ask that anyone exhibiting symptoms of COVID-19 (ie. cough, fever) or anybody who has been outside of the county in the past few weeks or with potential exposure to COVID 19, please kindly stay at home and send another family member or friend with your pet. If this is not a possibility and it is an emergency please call us to discuss options.
3) We will be asking for payment over the phone whenever possible for medication refills, food orders and appointments. We will no longer be accepting cash payments for the time being.
*We are now starting to schedule routine annual appointments as well as routine surgical and dental procedures. We will be giving first priority to those that were cancelled and then will work with those that have been delayed. We will be reaching out either directly or with mail and email reminders to communicate when you are able to schedule. We kindly ask that you continue to be patient with us as we work through all our patients that need appointments.*
Please note that there is still a delay on food orders due to the demand at our supplier, this delay is down to 3-5 days now. Please make sure you call in advance to avoid running low on food. We will not be accepting bulk orders of food at this time to ensure that all of our clients receive what they need. We want to assure you that there is plenty of stock available, our recommendation is make sure you have a 2-4 week supply of food at home.
We want to remain available to take care of our patients but are also trying to be diligent about the public health concern we are all facing. We thank-you for your patience and apologize for any inconvenience this may cause you and your pets. Please call us if you have any questions or concerns about your pet's health.
If you have any questions of concerns about your pets and COVID-19, please CLICK HERE for information and answers to commonly asked questions.
Again we thank you for your patience and hope you and your families stay healthy
and safe!
Rice Lake Animal Hospital