To our clients and fur patients,
We have implemented several protocols to allow us to safely continue care for your beloved critters:
1) We are operating under a “Locked Door” protocol. If your pet has a scheduled appointment with us or you are picking up medications or food we ask that when you arrive you stay in your cars and call us from the parking lot for further direction.
2) We are diligently cleaning and sanitizing our facility (and ourselves!) to ensure the safety of our staff and the public. We will be meeting clients at their cars with masks on and possibly gloves and a gown. We do kindly ask that anyone exhibiting symptoms of COVID-19 (ie. cough, fever) or anybody who has been outside of the county in the past two weeks or with potential exposure to COVID 19, please kindly stay at home and send another family member or friend with your pet. If this is not a possibility and it is an emergency please call us to discuss options.
3) We will be asking for payment over the phone whenever possible for medication refills, food orders and appointments. We will no longer be accepting cash payments for the time being.
*We are slowly working through our backlog of routine annual appointments. We will be giving first priority to those that were cancelled and then will work with those that have been delayed. We will be reaching out either directly or with mail and email reminders to communicate when you are able to schedule. We kindly ask that you continue to be patient with us as we work through all our patients that need appointments.*
We continue to see delays in shipments of food as well as back-orders from the food companies. Much like everything else right now sourcing ingredients and shipping across borders continues to cause these delays and back-orders. Our suppliers and food companies continue to work extremely hard to get us these products as quickly as possible. We recommend if your pet is on a veterinary diet that you have a 2-4 week supply of food at home at all times. Please allow up to 1 week for orders you've placed to arrive in clinic. We continue to have our WebStore available as an alternative way of ordering.
We want to remain available to take care of our patients but are also trying to be diligent about the public health concern we are all facing. We thank-you for your patience and apologize for any inconvenience this may cause you and your pets. Please call us if you have any questions or concerns about your pet's health.
We hope you and your families stay healthy
Rice Lake Animal Hospital